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Posts Tagged ‘Zappos’

Zappos’ Tony Hsieh on Twitter, Phone Calls and the Pursuit of Happiness

March 16, 2009 Leave a comment

A Fast Company article.

Excerpt:

It’s not about shoes, it’s about customer service. At least that was the gist of Zappos founder Tony Hsieh opening keynote at SXSW this year. Although the hoodie-wearing entrepreneur—#20 on the 2009 Fast Company 50—does sell about a billion dollars worth of shoes and accessories a year, what’s more important is their platinum customer loyalty record. Could they be an airline someday, maybe a bank? They’re not ruling it out, he says. Hmmm, Zappos Air? We like the sound of that.

LINK: http://www.fastcompany.com/blog/alissa-walker/member-blog/tony-hsiehs-zapposcom

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Zappos: Your Culture Is Your Brand

January 9, 2009 Leave a comment