Posts Tagged ‘Zappos’

Zappos’ Tony Hsieh on Twitter, Phone Calls and the Pursuit of Happiness

March 16, 2009 Leave a comment

A Fast Company article.


It’s not about shoes, it’s about customer service. At least that was the gist of Zappos founder Tony Hsieh opening keynote at SXSW this year. Although the hoodie-wearing entrepreneur—#20 on the 2009 Fast Company 50—does sell about a billion dollars worth of shoes and accessories a year, what’s more important is their platinum customer loyalty record. Could they be an airline someday, maybe a bank? They’re not ruling it out, he says. Hmmm, Zappos Air? We like the sound of that.



Zappos: Your Culture Is Your Brand

January 9, 2009 Leave a comment

This is a must read blog post by the CEO of Zappos: