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Why You Need to Use Call Centers to Lower Business Costs

June 13, 2009 2 comments

Having someone in your office answering the phone or making sales calls for you is inefficient and can end up costing you sales and money. If you are looking for a way to increase sales and lower business costs, you need to use call centers. These contact centers can offer order taking as well as lead generation for a fraction of what you pay someone who sits in your office.

Today, more than ever, it is important for any business to lower their costs. Whether your business depends on lead generation or offers customer service such as technical support, you can make call centers work for you.

Sales calls are only one way to make use of this outsourcing service. If you provide customer service for your clients such as technical support for your products or services, you cannot afford to rely on a staff working nine to five in your office to handle incoming calls. You need a center that will not only offer full customer support, but will also act as an answering service. This way, you will never miss another call and your customers will not be frustrated when they are unable to get in touch with your company. People today expect to have service support around the clock, but this is not feasible with an on site staff.

In addition to offering around the clock service and support, you can also use contact centers as way to take orders as well as offer email support for your business. Many of these centers also offer live chat options for those who would prefer to get answers right away by using their computer.

Every time you shut off your business phone, you run the risk of losing business. People will not want to talk to an answering machine and wait for a return message. In the world of today, people expect to receive answers as well as place orders for products and services around the clock. When you use outsource lead generation and customer service to call centers, you not only save money when it comes to costs, but you also end up giving customers the full time support and service that they have come to expect from other providers.

Take a look at contact centers and see what they can do to help your business increase sales, customer satisfaction and generate leads for your business and at the same time save you money.

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Utilizing a Call Center to Increase Your Business Revenues

Grow Your Business

Call Centers are an innovative approach to sales without the pressure of overhead costs for a storefront. By incorporating a call center into your existing business, you can increase your sales and order size. You can also decrease your overhead cost by running an operations crew from 9 – 5 while having a call center open twenty-four hours a day, 7 days a week. There are several different ways to utilize a call center in your business. Many of them include an answering service, live chat, and email support. It is most certainly the most cost effective approach to increasing your business while lowering your overhead costs.

Using a outsourcing center as an answering service after office hours is an excellent way to assure that you do not miss one single important phone call or message. An answering service is most important for service based businesses such as plumbers, contractors, electricians. These types of call centers are already in use by many offices that include medical professionals. These are primarily used for emergency situations but can be tailored to meet any need you as the professional might require.

Another essential use for outsourcing is order taking. Your business can be increased by at least 20 – 30 % just by utilizing a call center for all your order taking and customer service needs. A call center is open twenty-four hours a day, 7 days a week therefore allowing your customers to place their orders at any time they choose. They can order from the privacy of their own home at their convenience.

Technical and email support is also a productive use for call centers and outsourcing. You can provide support at any time of the day for anyone who has any issue with your product or company. Email support and live chat can be provided without the use of phones and the labor costs associated with this endeavor can be kept relatively low while still providing the ultimate in customer service to your clients.

Sales can be increased by providing a call center number for customers to leave their contact info for lead generation. Many people are irritated by telemarketing calls but if they call YOU and request that a representative call them during a specific time period, the chances of a good sale have just increased by 60%.

Increase your sales today by implementing a call center into your business without the additional setup cost of labour, equipment and overhead costs associated with expanding your own office.

Tony Hsieh’s (CEO of ZAPPOS) Presentation on Happiness from SXSW

March 19, 2009 Leave a comment

This is a great PowerPoint presentation on business, entrepreneurship, and happiness by Tony Hsieh the CEO of Zappos.com. I wish I was at SXSW to see Tony deliver this presentation in person. -Tim

Google Tips for More Conversions

March 16, 2009 Leave a comment

Zappos’ Tony Hsieh on Twitter, Phone Calls and the Pursuit of Happiness

March 16, 2009 Leave a comment

A Fast Company article.

Excerpt:

It’s not about shoes, it’s about customer service. At least that was the gist of Zappos founder Tony Hsieh opening keynote at SXSW this year. Although the hoodie-wearing entrepreneur—#20 on the 2009 Fast Company 50—does sell about a billion dollars worth of shoes and accessories a year, what’s more important is their platinum customer loyalty record. Could they be an airline someday, maybe a bank? They’re not ruling it out, he says. Hmmm, Zappos Air? We like the sound of that.

LINK: http://www.fastcompany.com/blog/alissa-walker/member-blog/tony-hsiehs-zapposcom

Web 3.0 – Are applications like 3DXPlorer the way of the future for online customer engagement? (VIRTUAL WORLDS)

March 7, 2009 Leave a comment

3dxplorer1

I spoke with Darius Lahoutifard today, the CEO of Altadyn. His company makes 3DXPlorer, an application that essentially lets companies deploy ‘out of the box’ virtual worlds. 3DXPlorer  can be used for such things as virtual meetings, but what interested me the most is how the technology can be applied to online customer engagement. From the Altadyn/3DXPlorer  website:

Web 3.0 = web3D

Web 3.0, the third generation of the Web built upon tools like the 3DXplorer platform, enables corporations to finally bridge this gap, leveraging immersive 3D to directly engage prospects and customers in a personal and entertaining environment. Rather than relying on limited tools to track anonymous web visitors, for the first time, Web 3.0 and 3DXplorer make immersive 3D available to every company. Web 3.0 extends the web to a personal, interactive environment, where individuals, both end-users and consumers and corporate representatives, can express themselves in a manner similar to the way they do in everyday life when conducting a face-to-face meeting, attending a seminar or walking into a store.

You can demo the  3DXPlorer technology for FREE at http://www.3dxplorer.com/

App turns iPhone into a credit card terminal

March 5, 2009 Leave a comment

FROM: http://springwise.com/weekly/2009-03-04.htm#processaway

As if phones didn’t already do enough, one of the latest mobile apps transforms iPhones and iPod Touches into portable charge card terminals. ProcessAway plugs into Authorize.net’s payment processing platform, allowing entrepreneurs to accept credit card payments anywhere they can access the internet.

After downloading the app and (separately) setting up a merchant account with Authorize.net, clients can use ProcessAway like a traditional charge card terminal: enter the amount, input the card number, expiry date and verification code, and process. There’s even a tip option for service businesses. Customers receive an email receipt for each transaction, and merchants can view transactions and process refunds on the fly. Aware that consumers might be weary of having their credit card details punched into a phone, ProcessAway stresses that’s a secure application: information is never stored in the phone and the program won’t connect to anything other than the terminal.

If it can gain trust and acceptance, ProcessAway could be particularly useful for those who need to process and authorise payments on-the-go, like on-site consultants or handymen. It’s also useful at venues that don’t have fixed terminals: antique shows, market stalls and music merchandise stands.

ProcessAway is available from Apple’s App Store for USD 19.99, and Authorize.net collects its usual transaction fees. ProcessAway isn’t the only one playing this field: Innerfence released its slightly more basic Credit Card Terminal app late last year. Although both programs are currently only available in the US, they could be a valuable tool for minipreneurs in other parts of the world.

LINK: http://springwise.com/weekly/2009-03-04.htm#processaway