Archive

Archive for May, 2009

Utilizing a Call Center to Increase Your Business Revenues

Grow Your Business

Call Centers are an innovative approach to sales without the pressure of overhead costs for a storefront. By incorporating a call center into your existing business, you can increase your sales and order size. You can also decrease your overhead cost by running an operations crew from 9 – 5 while having a call center open twenty-four hours a day, 7 days a week. There are several different ways to utilize a call center in your business. Many of them include an answering service, live chat, and email support. It is most certainly the most cost effective approach to increasing your business while lowering your overhead costs.

Using a outsourcing center as an answering service after office hours is an excellent way to assure that you do not miss one single important phone call or message. An answering service is most important for service based businesses such as plumbers, contractors, electricians. These types of call centers are already in use by many offices that include medical professionals. These are primarily used for emergency situations but can be tailored to meet any need you as the professional might require.

Another essential use for outsourcing is order taking. Your business can be increased by at least 20 – 30 % just by utilizing a call center for all your order taking and customer service needs. A call center is open twenty-four hours a day, 7 days a week therefore allowing your customers to place their orders at any time they choose. They can order from the privacy of their own home at their convenience.

Technical and email support is also a productive use for call centers and outsourcing. You can provide support at any time of the day for anyone who has any issue with your product or company. Email support and live chat can be provided without the use of phones and the labor costs associated with this endeavor can be kept relatively low while still providing the ultimate in customer service to your clients.

Sales can be increased by providing a call center number for customers to leave their contact info for lead generation. Many people are irritated by telemarketing calls but if they call YOU and request that a representative call them during a specific time period, the chances of a good sale have just increased by 60%.

Increase your sales today by implementing a call center into your business without the additional setup cost of labour, equipment and overhead costs associated with expanding your own office.

How to Increase Your Sales and Profit by Utilizing Call Centers

increase_sales

Call Centers are an innovative approach to sales without the pressure of overhead costs for a storefront. By incorporating a call center into your existing business, you can increase your sales and order size. You can also decrease your overhead cost by running a miniscule operations crew from 9 – 5 while having a call center open twenty-four hours a day, 7 days a week. There are several different ways to utilize a call center in your business. Many of them include an answering service, live chat, and email support, order taking, and lead generation. It is most certainly the most cost effective approach to increasing your business while lowering your overhead costs.

Increase your sales today by implementing a call center into your business without the additional setup cost of labor, equipment and overhead costs of a building or storefront.

How To Do Customer Service in a Twitter World

Customer Service Planning Tips for Your Holiday Season

How To Increase Your Business Profits By Using Call Centers

business increase profits

How To Increase Your Business Profits By Using Call Centers

If you are looking for a way to increase your profits by taking your business to another level, you can do so easily by outsourcing some of your work to call centers.  Outsourcing today makes more sense than ever for businesses who want to provide the best customer support as well as increase sales.

Paying someone to answer your phone and make sales calls can be expensive for your business.  You have to pay insurance costs such as workers compensation when you hire employees for your company.  These costs can be substantial.  There are also the insurance costs that need to be considered when you have anyone working on your premises.

In addition, having someone to answer questions around the clock can be even more expensive.  But most customers today are used to services such as live chat support and 24 hour customer care.  When they call a business for a quote on anything and get a recording, they will most likely hang up and try another business that at least has an answering service.  If your business relies on sales, appointments, someone answering the phone to give quotes or deals in any way with customer service, you could be losing a substantial amount of money by employing people who work regular business hours and depend on a recording when they go out to lunch.

You will find that you not only save money by using outsourced customer service and calling centers, but that your business will grow.  You will never have to worry about losing a customer again because someone in your office was not there to answer the phone.  In addition, if you offer email support and live chat support, your customers will have peace of mind knowing that they can get the help they need whenever they need it.

Categories: Uncategorized