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Archive for March, 2009

Special YouTube Ads Earn Nonprofit $10,000 In A Single Day

March 28, 2009 Leave a comment

Excerpt:

Earlier this week YouTube launched a new feature for non-profit organizations called “Call to Action”, allowing these organizations to place special overlay ads on their videos free of charge. These overlays can direct viewers to the non-profits’ homepage, where users can elect to donate money, sign up for mailing lists, and interact with other members in the community. And unlike typical ads on YouTube (which video uploaders don’t generally have control over), non-profits can specifiy exactly which page they’d like to redirect to.

Link to TechCrunch.com article: http://www.techcrunch.com/2009/03/27/special-youtube-ads-earn-nonprofit-10000-in-a-single-day/

Pixazza Launches Crowdsourced ‘AdSense for Images’

March 28, 2009 Leave a comment

Excerpt:

Photo ad network Pixazza has launched an e-commerce feature that enables viewers to click on items in an image, then view online product listings for them.

The service enables web publishers to add little yellow tags to items in an image. When users hover over the tag, a product listings box appears that enables them to click through to retailers and make purchases. Websites like iamnotobsessed.com have been testing the feature since last fall, according to BusinessWeek, who dubbed the offering “AdSense for images.”

LINK: http://www.marketingvox.com/pixazza-launches-crowdsourced-adsense-for-images-043640/

Maynard Webb’s (Former COO of eBay, CEO LiveOps) next big thing: homeshoring

March 28, 2009 1 comment

EXCERPT:

In addition to managing its 20,000 independent contractors, LiveOps also is selling its technology platform to companies like Salesforce.com and Vforce that want to manage their own home-based employees. And Webb has plans to expand beyond call centers — he believes any kind of remote work can be done using this model, including software development and medical transcription.

Though LiveOps is private and doesn’t disclose revenues, Webb said annual revenues have jumped from $60 million when he joined to well over $100 million. While companies like Google and IBM are trimming staff and cutting expenses, Webb is so far ahead of his annual plan, he said he’s “trying to decide what to do with the extra money.”

LINK TO STORY: http://www.mercurynews.com/breakingnews/ci_12014401?nclick_check=1

Australian Cloud Contact Centre for Salesforce Announced – Only Local Complete Contact Centre Solution for Australian Salesforce Users

March 28, 2009 Leave a comment

Excerpt:

Sydney, Australia, March 27, 2009 –(PR.com)– Australian contact centre provider IPscape today launched IPscape for Salesforce, a fully integrated contact centre module for salesforce.com.

IPscape for Salesforce was developed to deliver high-end call centre functionality, like dialer, voice recording and IVR, as an integral part of salesforce.com. A Software-as-a-Service (SaaS) offering, IPscape for Salesforce can be accessed from any contact or account panel to leverage existing customer relationship data in inbound or outbound call centre operations.
LINK: http://www.pr.com/press-release/141137

Chrysler Brings Call Center Back to U.S.

March 28, 2009 Leave a comment

AUBURN HILLS (WXYZ) – Chrysler is moving its customer assistance call center from India back to the United States.

Chrysler officials say customers with questions or complaints about their vehicles will now talk to someone in Rochester Hills, Michigan or Salt Lake City, Utah.
Link: http://www.wxyz.com/news/local/story/Chrysler-Brings-Call-Center-Back-to-U-S/KezwSIcTN0SqLVTQd63JPg.cspx

ICT Group Hires Staff at Canadian Contact Center Following Service Realignment Plans

March 28, 2009 Leave a comment

Excerpt:

Teleservices firm ICT Group is hiring for inbound customer service agents at its St. John’s, Newfoundland and Labrador, Canada contact center. Radio station VOCM reports that the facility has and continues to grow rapidly since its opening in 2002.

Tony Hsieh’s (CEO of ZAPPOS) Presentation on Happiness from SXSW

March 19, 2009 Leave a comment

This is a great PowerPoint presentation on business, entrepreneurship, and happiness by Tony Hsieh the CEO of Zappos.com. I wish I was at SXSW to see Tony deliver this presentation in person. -Tim