Engaging Teens Using Live Chat
January 7, 2009
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Categories: Call Centers, Ecommerce, Live Chat, Technology, Uncategorized
e-commerce, Live Chat, teens
Archive
Posts Tagged ‘Live Chat’
Interactive Chat Improves Sales, Customer Service
January 7, 2009
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E-Commerce companies using chat see a 15%-105% ROI.
From Practicalecommerce.com: http://www.practicalecommerce.com/articles/855-Interactive-Chat-Improves-Sales-Customer-Service
Categories: Call Centers, Consumer Experience, Ecommerce, Technology
chat, e-commerce, Live Chat, ROI
Automated “BOT” Live Chat Customer Service Increases E-Commerce Sales
December 31, 2008
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This type of technology seems to be getting better and better. This is a link to a story about the success LaptopsForLess.com is having with chat ”bot” technology from UpSellit.com
LINK: http://www.internetretailer.com/dailyNews.asp?id=28926
Categories: Ecommerce, Live Chat
bot technology, customer service, Live Chat
